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FAQ's

DO YOU USE GREEN CLEANING SUPPLIES?

Yes!  Upon request, we can use green cleaning supplies free from harsh chemicals and perfumes.  Please provide 24 hrs advance notice.

HOW DO I PAY?

You can pay via just about any payment platform you can imagine including PayPal, Venmo, Cash, Square Pay, etc. We also offer auto-pay using bank transfer and we accept all major credit cards! 

DO YOU PROVIDE LINEN AND TERRY SERVICES?

YES! If you want to leave the linen and towel provision to us to really put your cleaning service on "auto-pilot," we offer full linen and terry services for an additional cost.  Please ask for more details!

ARE YOU BONDED?

Absolutely!  Unlike many residential cleaning companies, we are bonded and our cleaning professionals undergo background checks prior to being hired.  Additionally our team is fully insured. Why is it important to be bonded and insured?  Because accidents happen every day.  And if something happens, we've got you covered!

WHAT IS YOUR CANCELLATION POLICY?

We understand that plans change & guests cancel.  However, out of respect for our cleaning professionals, we request 24-hour notice of cancellation.  Failure to provide notice will result in a fee. 

DO YOU OFFER DEEP CLEANING AND POST-PET CLEANING?

Absolutely!  We know that finding a cleaning service that can tackle post-pet cleaning quickly and efficiently can be essential for a busy host since hosts cannot decline to service customers with Service Animals.  

We are experienced in pet cleaning, deep cleaning, upholstery cleaning, etc.  No matter the deep cleaning challenge, we've got you covered!

REACH OUT TO US

Don't hesitate to get in touch with us for any inquiries or to schedule a cleaning appointment. We're here to support you.

Five Star Hospitality
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