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Privacy Policy

A legal disclaimer

Effective Date: 11.14.25
Welcome to Five Star Hospitality Services, LLC (“Five Star Hospitality,” “we,” “our,” or “us”).We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what data we collect, how we use it, and the rights you have.
1. Information We Collect
  • Personal Information
We may collect the following personal details when you contact us or use our services:
  1. Full name
  2. Phone number
  3. Email address
  4. Mailing or service address
  5. Payment or billing information (processed securely through third-party systems)
  • Property & Access Information
To perform cleaning and hospitality services, we may collect:
  1. Property address(es)
  2. Lockbox codes, door codes, or alarm instructions
  3. Special cleaning notes or preferences
     
  • Service & Communication Information
  1. Services requested
  2. Appointment times and scheduling
  3. Text, email, or phone communication logs
  • Employee/Contractor Information
For staff members we may collect:
  1. Contact information
  2. Work schedules
  3. Time tracking or GPS location (when required for job assignments)
  4. Payroll and tax information
     
  • Automatically Collected Information (Website Use)
If you access our website or online forms, we may receive:
  1. IP address
  2. Browser/device type
  3. Cookies used for analytics and basic website functionality
2. How We Use Your Information
We use the information we collect in order to:
  1. Provide Our Services
  2. Schedule cleanings
  3. Complete property access and service tasks
  4. Communicate with you about appointments or changes
  5. Process invoices and payments
 
  • Improve Business Operations
  1. Quality control and staff assignments
  2. Customer service
  3. Internal training and auditing
 
  • Legal & Safety Purposes
  1. Compliance with local, state, or federal laws
  2. Responding to legal requests or protecting our business interests

    We do not sell your personal information.
3. How We Share Information
Your information may be shared with:
  • Authorized Employees & Contractors
Only those who require access to perform cleaning or maintenance services.
 
  • Third-Party Service Providers
Such as payment processors, scheduling software, payroll services, or customer communication tools. These providers may only use your data to perform tasks for us.
 
  • Legal or Regulatory Authorities
If required to comply with a law, regulation, or valid legal request.
4. Data Security
We take reasonable measures to safeguard your data, including:
  1. Secure storage of access codes
  2. Confidentiality agreements with all cleaners and contractors
  3. Use of trusted third-party platforms for payments
  4. Limited access to sensitive information

 However, no data transmission is 100% secure.
5. Your Rights & Choices
Depending on your state, you may have the right to:
Request access to the information we hold
  1. Request corrections or updates
  2. Request deletion of your data, when legally allowed
  3. Opt out of certain communications

To make a privacy request, email us at: info@fivestarhospitalityservices.com (or your preferred business email)
6. Data Retention
We keep your information only as long as necessary for:
  1. Service delivery
  2. Legal compliance
  3. Accounting and business records
  4. Safety or fraud prevention
     
Access codes may be deleted upon request.
7. Children’s Privacy
Five Star Hospitality does not knowingly collect information from children under 18.
Our services are intended for adult property owners and authorized managers only.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
When we make changes, we will update the effective date at the top of this page.
For major changes, we may notify you by email or through our website.
9. Contact Us

If you have questions about this Privacy Policy or your data, please contact:
Five Star Hospitality Services, LLC
Email: info@fivestarhospitalityservices.com
Phone: 312-221-3302

Terms and Conditions 

A legal disclaimer

Effective Date: 11.14.25
Welcome to Five Star Hospitality Services, LLC (“Five Star Hospitality,” “we,” “our,” or “us”).We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what data we collect, how we use it, and the rights you have.
1. Services We Provide
Five Star Hospitality offers residential and commercial:
  1. Cleaning services
  2. Turnover services for short-term rentals (STRs)
  3. Property management support
  4. Laundry, staging, and restocking
  5. Light maintenance and hospitality tasks
     
Services may be updated or expanded at any time
2. Booking & Scheduling
 
  • Scheduling
Appointments can be made by phone, text, email, or online.
Recurring clients may receive priority scheduling.
 
  • Arrival Window
Due to traffic, staffing, and job duration, we provide a reasonable arrival window for all appointments.
 
  • Client Responsibilities
You agree to:
  1. Provide accurate property access information
  2. Ensure the property is safe for staff
  3. Inform us of pets, alarms, gate codes, or special conditions
  4. Notify us of hazardous materials, infestations, or unsafe environments

Failure to provide accurate information may result in cancellation or additional fees.
3. Access to Property
Clients may provide access via:
 
  1. Door codes or lockbox codes
  2. Physical keys Concierge/management office
  3. Remote unlock systems

You authorize our employees and contractors to enter your property for scheduled services.

Access Issues
If we cannot access the property upon arrival, a lockout fee may apply.
4. Cancellations, Rescheduling & No-Shows
We require:
 
  1. 24 hours’ notice for cancellations or rescheduling
  2. Same-day cancellations may incur a fee
  3. No-shows or lockouts may be charged the full service amount

For STR clients, last-minute booking changes by your guest do not waive cancellation fees unless approved by management.
5. Payment Terms
  • Payment Methods
We accept:
  1. Credit/debit cards
  2. ACH
  3. Invoicing through third-party systems
  4. Automated billing for STR hosts and recurring clients
  • Due Dates
Invoices are typically due upon receipt, unless otherwise stated.
Late payments may result in:
  1. Late fees
  2. Service suspension
  3. Withholding future cleanings for STR turnovers until the account is current
6. Refunds & Service Quality
Your satisfaction is important to us.
If you are unhappy with a service, notify us within 24 hours and we will work with you to resolve the issue.
Refunds are not guaranteed but may be considered case-by-case.
7. Property Condition & Limitations
  • We do our best to provide excellent service; however:
We Do Not Guarantee:
  1. Removal of permanent stains
  2. Restoration of damaged surfaces
  3. Cleaning of areas that are unsafe or inaccessible
  4. Biohazard cleanup unless previously arranged
     
  • Client Must Disclose:
  1. Fragile items
  2. Expensive or sentimental objects
  3. Pre-existing damage

We are not responsible for issues arising from nondisclosure.
8. Damages
We carry insurance and will review any claims promptly.
We Are Not Responsible For:
  1. Normal wear and tear
  2. Defects in surfaces, fixtures, or equipment
  3. Items improperly installed, mounted, or already damaged
  4. Hidden or unsafe conditions

All damage claims must be submitted within 24 hours of service.
9. Short-Term Rental (STR) Services
For Airbnb, Vrboand other STR hosts:
You agree to:
  1. Provide updated guest schedules
  2. Notify us of early check-ins or late check-outs
  3. Maintain guest communication
  4. Ensure supplies needed for turnover (unless using our stocking service)

Lost or Stolen Items
We are not responsible for guest theft or missing items left by guests.
10. Safety & Working Conditions
Staff may refuse or stop service if conditions are unsafe, including:
  1. Aggressive animals
  2. Verbal abuse or harassment
  3. Unsecured weapons
  4. Mold, pests, or hazardous environments

A fee may apply for unsafe or uncleanable conditions.
11. Supplies & Equipment
We may use:
  1. Our own supplies
  2. Your supplies upon request
  3. Eco-friendly products when available
     
If you prefer specific products, you must provide them in advance.
12. Privacy & Confidentiality
We respect your privacy.
All staff are required to maintain confidentiality regarding:
  1. Access codes
  2. Property details
  3. Personal belongings
     
See our Privacy Policy for full details.
13. Liability
To the fullest extent permitted by law, Five Star Hospitality is not liable for:
  1. Indirect, incidental, or consequential damages
  2. Lost revenue or lost guest bookings
  3. Any issues caused by incorrect client instructions
  4. Acts of third-party vendors, guests, or other contractors

Our total liability is limited to the amount paid for the service associated with the claim.
14. Termination of Services
We reserve the right to:
 
  1. Refuse service
  2. Terminate a client relationship
  3. Cancel appointments
  4. Block unsafe or abusive clients

You may terminate services at any time unless bound by a separate service agreement.
15. Changes to These Terms
We may update these Terms at any time.
Updated versions will be posted on our website and take effect immediately unless otherwise stated.
16. Contact Information
For questions, concerns, or feedback, contact:
Five Star Hospitality Services, LLC
Email: info@fivestarhospitalityservices.com
Phone: 312-221-3302
REACH OUT TO US

Don't hesitate to get in touch with us for any inquiries or to schedule a cleaning appointment. We're here to support you.

Five Star Hospitality

Everything a Host Needs

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